Consolidated Graphic Communications (“CGC”) strives to provide the highest level of customer satisfaction in product quality and fulfillment services. However, from time to time the need for a return is required.
This policy provides a mechanism for the prompt return and/or replacement of finished goods from CGC warehouse and distribution facilities and strives to meet the following objectives: (1.) Provide prompt and consistent customer service in the return and credit/replacement of warehouse goods due to shipping error, order error, damage during transit, or product defect; (2.) Qualify returns to ensure product being returned is valid and re-sellable (except defective and damaged returns); and (3.) Ensure accountability of inventory during the return process.
CGC will accept a return of finished goods inventory for credit or exchange meeting the following criteria: (1.) Product must be returned within 30 days of ship date from CGC warehouse facility; (2.) Cause for return is shipping error (mispick), ordering error (return), product damaged in transit, or product is defective; (3.) Product packaging unit cannot be partially consumed (unless damaged or defective); (4.) Product cannot be obsolete as defined by current product versioning; (5.) Product cannot be damaged due to mishandling or adverse storage conditions after receipt at client facility; and (6.) Original Packing List must accompany return to properly credit customer and any defined customer sub-entity or department.
(1.) Client returns item(s) in the condition in which they were received, by placing the item(s) securely in the original package if possible. (2.) Client completes return form (located on back of the packing list supplied with the order) including ‘Reason for Return’, and includes with return. (3.) Client returns the materials to us in one of the following methods, based on the nature of the return: (3a.) Mispick – Client contacts local customer service branch office, or our main Customer Service Department (1-800-568-3676) for pick-up arrangements. CGC will arrange for pick-up and exchange of incorrectly shipped materials at CGC expense. (3b.) Return – Client ships return to the address located in the upper right corner of the front of the Packing List. CGC does not pay shipping charges on ‘preferred returns’. Upon receipt and inspection, CGC will issue credit to the client based on information supplied on the face of the Packing List. (3c.) Damaged or Defective materials – Client contacts local customer service branch office. CGC local sales associate will coordinate replacement of damaged or defective materials. (4.) Client should allow a maximum of 10 business days to process a return. However, if return needs to be expedited, client contacts local customer service branch office to accelerate process, referencing the Delivery Ticket number located on the face of the Packing List.